Refund policy

We hope you will be happy with your order, but if for any reason you are not and would like a refund or exchange, please return it to us within 28 days of receipt in an unused condition. Please see below for full terms and conditions.

FAULTY OR DAMAGED ITEMS
In the unlikely event of an item arriving faulty, please contact us within 14 days of receipt by email (hello@kalinko.com) and we will be happy to arrange for a replacement. 

INCOMPLETE ORDERS
Please contact us by email (hello@kalinko.com) within 48 hours of receipt if your order is incomplete.

Terms and Conditions for returns:
• Products returned to us must be in a resaleable condition. Products should be unused, in their original packaging with all labels attached.
• With the exception of faulty goods Kalinko are not responsible for the cost of returning products to us. We always advise that you obtain a certificate of postage.
• Please allow us up to 5 working days from receipt for your return to be processed. 
• Please see full Kalinko terms and conditions here  

RETURNING YOUR ORDER
On the bottom of your delivery note you will find a returns slip. Please fill this out and enclose it in the box or package you are returning. Once this is complete you may then take the box to the post office and pay the required returns amount. We kindly request that you ensure that any returned products are well protected and packed for posting, and we always advise obtaining proof of postage.