Kalinko Limited (“Kalinko”, “we”, “us”) respects your privacy. This policy explains what personal information we collect, how we use it, and your rights. If you have any questions, email us at hello@kalinko.com.
Who We Are
Kalinko Limited is registered in England and Wales under company number 10200979. Our registered office is Suite Ss Avon House, 435 Stratford Road, Shirley, Solihull, B90 4AA, United Kingdom. We are responsible for the personal information collected through this website.
What We Collect
We collect your name, email address, delivery and billing addresses, phone number, order details, and anything you send us. Payments are handled by our payment providers, so we never see or store your full card number. We also collect your IP address and device and browsing information through cookies.
How We Use It
We use your information to process and deliver orders, take payment, handle returns and answer your questions, because we need it to fulfil our contract with you. We use it to prevent fraud and improve our website, because it is in our legitimate interests. We keep tax and accounting records because the law requires it. We send marketing and show you relevant ads only with your consent, or where the law allows.
Marketing
We send marketing emails only if you have signed up or bought from us and have not opted out. You can unsubscribe at any time from any email, or by emailing hello@kalinko.com. We do not sell your personal information.
Cookies
We use cookies to make the site work, remember your preferences, and understand and measure our advertising. Analytics and advertising cookies are used only with your consent, which you can change through the cookie banner or your browser settings. We use Shopify, Google Analytics, Klaviyo, Google Ads and Meta. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of sharing your information for advertising.
Who We Share It With
We share information only with the companies that help us run the shop: Shopify, our payment providers, delivery companies, Klaviyo, and our analytics and advertising providers. We also share it with the authorities where the law requires. Some of these companies are outside the UK. When that happens, we make sure your information is protected by a lawful safeguard, such as the UK International Data Transfer Agreement.
How Long We Keep It
We keep order and accounting records for six years. We keep marketing details until you unsubscribe. We keep anything else only for as long as we need it.
Security
All Kalinko online purchases take place in a safe environment using the latest security technology. Payments are processed by Shopify, which is certified Level 1 PCI DSS compliant. Your connection to our site is encrypted, so your details stay private.
If you have any concerns about transacting on kalinko.com, email us at hello@kalinko.com and we will do our best to address your worries.
Your Rights and Complaints
You can ask us to show you, correct, delete or restrict the information we hold about you, to give you a copy of it, or to stop using it in a particular way. You can also withdraw your consent at any time. Email hello@kalinko.com and we will normally reply within one month.
If you are unhappy with how we have handled your information, please tell us first. We will acknowledge your complaint within 30 days and respond without undue delay. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Changes to This Policy
We may update this policy from time to time. We will post the new version here and change the date at the top of the page.
