Customer Reviews
3.5 Based on 2 Reviews
5 ★
0% 
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4 ★
50% 
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3 ★
50% 
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2 ★
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B
05/09/2022
Bloomsbury
United Kingdom United Kingdom
I recommend this product

Love this mug!

So, full transparency, the previous review from March 2022, where I only gave this mug three stars, was me. Unfortunately, it seemed like I got a mug that I got one of the aforementioned mugs that was not meant to get through quality check. What I will say is that Kalinko saw my comment, and immediately got in touch and made it all better! They sent me a second mug which is exactly how I imagined it would be, and like the photos. It is deep and opaque, beautiful, and much more substantial. And whilst I still don't dare put hot drinks in it, I am now using it and it is beautiful. Thank you, Kalinko, for not only a beautiful mug, but for truly excellent customer service.

05/16/2022

Kalinko

So glad we could sort this out for you!

A
03/19/2022
Anonymous
United Kingdom United Kingdom
I recommend this product

Hmmmmm....

...really wanted to love this more. I love Kalinko, and love the story behind this mug. Did buy it even though I read could not put anything hot in it, which was a shame, but happy to use to store pretty earrings. The pros are I love the story and that is hand-blown. The cons, beyond that can't put anything hot in it, is that it is much, much lighter than appears, more a very pale amethyst colour. Also, the handle does not appear very sturdy for a relatively heavy mug. As only using to store jewellery, this isn't an issue, but for anyone wanting to drink out of it, and regularly wash it, it may not hold up long.

04/25/2022

Kalinko

Hi there - oh i'm so sorry to hear this. It does look like yours is very pale. We'd love to send you a replacement. We will be in touch by email. The paleness would also suggest that it is rather thin, so a thicker one will help with the strength. They are all handblown, so do vary, but this one certainly looks too thin and shouldn't have made it through our quality checking process. We'll be in touch now to send you a new one!